Member Handbook>

Emergency and Snow Closing

If the Y is forced to close due to a power failure, flooding, weather-related conditions, or other extreme situation, the Y’s automated phone message will inform callers of this and it will be posted on the home page of the website.

Snow & Storm Policies

Delayed Wilton School Openings: All program classes before noon are canceled (including classes held at the gymnastics center). All group fitness classes before 11AM are canceled. Nursery School and morning Creative 2’s begin at 10:30AM. Babysitting will open at 10:30AM unless staff can get in earlier. A decision on all other Y afternoon programs will be made by noon.

Wilton School Closing: All program classes before noon (including classes held at the gymnastics center), Nursery School, the After-school Program & Child Watch are canceled. All group fitness classes before 11AM are canceled. Babysitting will be canceled unless staff can get in. A decision on afternoon classes will be made by noon.

Wilton School Early Dismissal: The After-school Program & Child Watch are canceled. Nursery school closes at 11:00AM and extended day/lunch bunch is cancelled. A decision on afternoon classes (including Babysitting and classes held at the gymnastics center) will be made by noon.

Evening Classes: A decision will be made by 5PM.

Weekend and School Holiday Classes: A decision will be made by 8AM. Check website Home Page for updates.

Above information subject to change.
Please check the home page (Y Alerts)
before coming in.

Membership Policies

  1. Members must stop at the Check-in Desk when entering the building and swipe their membership card.
  2. Memberships are not refundable except for documented medical reasons.
  3. Memberships are not transferable to another individual and your card may not be used or borrowed by another person.
  4. Memberships are not transferable to other YMCAs. A letter stating you have a Y membership is available when you move or leave the Riverbrook Regional Y, but we do not guarantee another YMCA will accept a transfer.
  5. Memberships paid in full up-front for the year will expire that same month the following year.
  6. Memberships paid by credit card or bank drafting do not have an expiration date – they are recurring. Note: 30 days notice is required on all draft cancellations. Membership cancellations MUST be emailed to> membership@riverbrookymca.org
    Cancellations will not be accepted at the front desk.
  7. Any other type of payment arrangement must be approved through the Membership Director.
  8. Lost cards must be replaced for a $4.00 fee.
  9. There is a $25 fee for returned checks and a $20 fee for returned drafts.

Y Credits
All Y credits will be valid for one year.

Member Code of Conduct

The Riverbrook Regional YMCA is a membership organization, which values personal responsibility, honesty, mutual respect and non-violence. In joining, members agree to subscribe to Y policies and are expected to abide by its rules.

Membership may be revoked or suspended for the following reasons:

  1. Engaging in vandalism, theft, or unnecessary physical roughness in sports and activities.
  2. Entry into or use of unauthorized / unprotected areas of the Y property or facility may result in the loss of membership privileges.
  3. Using obscene, threatening, or offensive language.
  4. Acting in an abusive, intimidating or inappropriate manner, of any kind, towards another member or staff person.
  5. Using illegal substances, smoking, or drinking alcoholic beverages in any area of the main building or on the property without written permission from the Executive Director.
  6. Using another individual’s membership card.
  7. Failing to abide by a staff member’s instruction or directive.

Diversity, Disability & Inclusion

The Y is made up of people of all ages and from every walk of life working side by side to strengthen communities. Together we work to ensure everyone, regardless of age, race, gender, income, faith, sexual orientation, gender expression, cultural background, national origin and disability has the opportunity to live life to its fullest. We share the values of caring, honesty, respect and responsibility—everything we do stems from it.

Child Safe Environment

Parents place their trust in the YMCA to help their children thrive. Our core values-caring, honesty, respect, and responsibility are part of everything we do. Because of this, we place great value on creating the most child-safe environment possible. Any person convicted of an offense involving a minor is subject to termination of employment and/or membership. If you have any questions or concerns regarding a YMCA staff person or program, please make a confidential call to a Riverbrook Regional Y Child Safe Coordinator:
Bob McDowell, Executive Director, 762-8384 x280 or
Christene Freedman, Development Director, 762-8384 x279
Creating a Child Safe Environment Brochure>

Age Guidelines

Under 12

  1. Children under 12 must be supervised by a responsible adult at all times. We ask that children under 12 be accompanied by an adult to all programs/activities and picked up on time once the program is over.The Y reserves the right to remove unsupervised children from activity areas if they are behaving inappropriately & to refuse admission to those who are unaccompanied.
  2. May not use the racquet court unless accompanied by an adult.

Please Note: Adults accompanying children must be members or pay a daily guest fee.

Under 14
May not use lap lanes in the pool without prior permission from the Aquatic Staff.

Under 16
May not use the strength training equipment and are not permitted to be in the Fitness Center. Please contact the Y Fitness Staff for 15 years and younger youth exceptions.

Group Fitness Classes: The age limit for group exercise is 16 years of age.
A 13 year old may participate in group exercise but ONLY with a parent and with permission of the instructor.

Locker Room Age Restrictions

Children ages 5 and under may accompany parents (of the opposite sex) in the 50M locker rooms. Children ages 7 and under may accompany parents (of the opposite sex) in the 25Y locker rooms. The Family / Special Needs changing room is available with a shower, sink and toilet for families with small children. A key is available at the front desk. Please make sure to return the key to the front desk as soon as you are finished using the room so that it is available for others.

Child Pick Up

Parents and/or guardians are responsible for picking up their children on time after program classes have ended.

Reciprocity

For Reciprocity Information – click here>.

Schedules

All schedules are subject to change without notice. The 50M and 25Y pools, all group fitness classes, the gymnasium, pond, splash pool, etc. We will do our best to give you advanced notice but we can’t guarantee it.

Pool & Aquatic Policies

Bathing suits, bathing caps or tied-back shoulder length hair and soap showers are required before using the swimming pools. A lifeguard must be on duty before entry into the pools or pond is allowed. Members must follow lifeguard instructions on pool and pond use at all times. Inflatables, noodles, kickboards & beach toys are not permitted for recreational swim. Anyone wearing a floatation device, approved by aquatics staff, must be accompanied in the water, by a parent or guardian. Jumping or diving off the blocks is prohibited during recreational swim. Children in strollers are not permitted on pool decks without adult supervision at all times. All private lessons must be set up through the aquatic office. All instructors must be currently employed by the Riverbrook Regional Y Aquatic Department. It is not permitted for members to bring independent swim instructors/lifeguards to provide instructors during any open pool time. As of 9/15/15 lap swimmers must circle swim if more than 2 people in a lane. DO NOT ENTER AQUATIC AREAS UNLESS AUTHORIZED STAFF IS PRESENT. Failure to comply may result in loss of membership privilege.

Indoor/Outdoor Aquatic Storm Policy

Under the guidelines of our insurance company we are instituting a indoor/outdoor aquatic storm policy. All water areas will be cleared at the first sight or sound of thunder and/or lightning. Under these guidelines we will wait 30 minutes, from the last time we hear thunder or see lightning, until we can allow swimmers back in the aquatic areas. Safety of our members is our first priority. Thank you for your cooperation.

Pool / Pond Closings

Call before coming to be sure the pools are open. When the 25 or 50M pools are closed for special events such as swim meets, signs will be posted in the building a week prior to notify members. Other sudden unanticipated closings due to mechanical problems, children vomiting or defecating in the water, etc. will be posted on the front door, website and communicated by phone to class participants as soon as possible.

To minimize the number of pool closings due to children vomiting or defecating in the water, we ask parents to observe the following rules:

  1. Do NOT feed your child before swimming.
  2. Do NOT bring your child swimming if they have a cold, congestion, upset stomach, or digestive problems.
  3. Be sure your child goes to the bathroom right before swimming.
  4. Ask your child if they feel well before going in the pool.
  5. While swimming ask your child periodically if they need to use the bathroom.
  6. Watch the amount of water your child swallows when in the pool.

If your child vomits or defecates in the pool the following action will be taken:
First offense – a $75 fine will be assessed to compensate for loss of services and cost incurred.
Second offense – a $250 fine will be assessed.
Third offense – a $500 fine will be assessed and you will be suspended from using the pool for 30 days.

Youth Swim Class Policies

  1. To prevent children from being distracted, parents and guardians must leave the pool area during class time. (Parents may watch the first and last class of each session)
  2. Make-ups for classes missed because of illness, etc., cannot be scheduled due to full enrollment.
  3. At least 4 participants are needed for a class to be scheduled.
  4. Regular attendance is strongly recommended in order for children to make significant progress.
  5. Make-ups because of pool closings or inclement weather will be scheduled during break week and/or other time designated by the Aquatic Department.
  6. Students must have a doctor’s note and the approval of the Aquatic Director or Assistant in order to make up classes missed due to prolonged absence.
  7. Make-ups for classes canceled due to holidays will occur during the break week.

Dock Test at the Pond – Summer only

Children above the age of 5 must pass a dock test in order to swim in the deep area of the pond. The test consists of swimming out to the dock (lifeguard is present) and treading water for 2 minutes without stopping. It is up to the discretion of the lifeguard or Waterfront Director as to whether or not the test has been satisfactorily passed. If the test is passed, the child will receive a colored wrist band indicating that he/she can swim in the deep area. It is to the discretion of the lifeguard or Waterfront Director as to whether or not anyone above age 13 needs to take the test, as well as anyone under the age of 5.

Fitness Center & Group Exercise Class Policies

Absences

Make-ups or credits will not be given for missed fitness classes. If the Y cancels a class a make-up or credit will be given. All credits will be valid for one year.

Attire
Sneakers must be worn in the gym, weight rooms, exercise areas and on the racquetball court. No street shoes, boots, or sandals are allowed in workout areas. Appropriate clean and presentable workout apparel for both men and women is expected. Any unsatisfactory hygiene condition will be addressed by management and corrective action may be required.

New Towel Policy
You will be required to leave your membership card when using a towel from the fitness center.

Gymnastics Class Policies

  1. To prevent children from being distracted, parents and guardians must leave the gym area during class time. (Parents may watch the first and last class of each session)
  2. Make-ups for classes missed because of illness, etc., cannot be scheduled due to full enrollment.
  3. At least 3 participants are needed for a class to be scheduled.
  4. Regular attendance is strongly recommended in order for children to make significant progress.
  5. Make-ups because of gym closings or inclement weather will be scheduled during break week and/or other time designated by the Gymnastics Department.
  6. Absences – Make-ups or credits will not be given for missed gymnastics classes. If the Y cancels a class a make-up or credit will be given. All credits will be valid for one year.
  7. Students must have a doctor’s note and the approval of the Gymnastics Director or Coordinator in order to make up classes missed due to prolonged illness.

Parking Lot

Please be advised, for the safety of everyone, you are not allowed to drop off or pick up anyone at the curb by the Y’s front entrance.This is a no parking / no standing / fire lane. Please park your car and walk into the Y to pick up children under 12 years of age. We thank you in advance for your attention to this important safety issue.
Please drive slowly through the parking lot always being aware of children.
Please do not talk on cell phones or texted while driving through the parking lot.
Please only park in allotted spaces and in between the yellow lines.
Please only use the 10 minute parking for dropping off or picking up children.
Please only use the handicapped spaces if you have a handicapped tag.

Parking Lot Security

Please lock valuables, out of sight, in your cars or use the YMCA mini lockers in the Lobby & Fitness Center. The YMCA is not responsible for lost or stolen items.

Dog Policy

Dogs are prohibited on the Wilton Family YMCA property unless enrolled in a pre-approved dog obedience program.

No Substance Policy

No smoking or use of any illegal substances anywhere on the property. The use of alcohol is not permitted on the Y property without written permission from the Executive Director and appropriate permits.

Lost and Found

For sanitary reasons, articles found in the building can be kept in the Lost and Found for a short time. Please check promptly if you have lost something as unclaimed items are cleaned out weekly.
The Y is not responsible for lost items or for the contents left in lockers overnight. Valuables should be locked in the mini lockers located in the front lobby and fitness center.

Locker Rooms Policies

Lockers in the men and women’s locker rooms are for day use only while members are using the facility. We encourage you to use a padlock to secure your belongings. If you are carrying something of real value please lock it in the mini-lockers available in the front lobby or fitness center, as the Y cannot be responsible for stolen items. The mini lockers are available to lock up small items such as cell phones and wallets. Due to the limited number of lockers, we are unable to assign individual lockers to members on a permanent basis, and belongings may not be left overnight. The Y reserves the right to cut off padlocks left on lockers for an extended period of time. Cell phones are not permitted in any of the locker rooms at anytime.

Children ages 5 and under may accompany parents (of the opposite sex) in the locker rooms. Please see below for a more comfortable alternate changing area.

Family and Special Needs Changing Room / Restroom

There is a changing room / restroom available with a shower, sink and toilet for special needs and families with small children. A key is available at the front desk. Please make sure to return the key to the front desk as soon as you are finished using the room so that it is available for others.

Video Surveillance Notice

The Riverbrook Regional YMCA owns and operates video surveillance cameras on the premises of the Wilton Family YMCA.

Liability

The Riverbrook Regional Y does not provide accident insurance for injuries sustained during YMCA activities. Members participate in programs and use the facilities at their own risk.

       

Membership

 


Questions? Please Contact:


Michelle Wishna

Membership Director
203-762-8384 x222
mwishna@riverbrookymca.org

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Contact Us

 
RIVERBROOK REGIONAL YMCA
Wilton Family YMCA Branch
404 Danbury Road
Wilton, CT 06897
Phone: 203-762-8384
Fax: 203-761-9819
Hours of Operation
Monday-Friday: 5am - 10pm
Saturday: 7am - 7pm
Sunday: 8am - 6pm